Terms and Conditions

Tariff and Extra Charges:

• Your Trip has a KM limit if your usage exceeds these limits, you will be charged for the excess KM used. To ensure utmost transparency in KM usage, we request you to check Odometer reading when you board the cab as well as at the Trip End.
• All road Toll Taxes, Parking charges are charged extra and need to be paid to the concerned authorities as per actuals. Please collect the receipts for these directly from the authorities or the driver wherever applicable.
• Multiple pick-ups and drop offs in the city of origin are not allowed. If you want multiple pick-ups or multiple drops in the source city, it is at the discretion of the driver and will get charged extra.
• Please ensure you have covered all cities you plan to visit in your itinerary. This will help our driver prepare accordingly. Adding a city to the itinerary during the trip may not be possible.
• You will be charged for the KM mentioned in the confirmation email even if your usage is lesser than that. There is no local usage allowed within the city of origin beyond getting out of the city at the time of pickup and returning back to the drop off location at the end of the trip. This is irrespective of the unused KM that you may have.
• If your Trip has Hill climbs, cab AC may be switched off during such climbs.
• The number of days in the trip will be calculated on the basis of calendar days and not 24 Hours from pick-up time. Please return by 23:59 on the last day of your trip. Any delay wiII involve extra day charges.
• The KM usage will be calculated based on the distance from your pick-up point and back to the pick-up point. Hence the distance and/or Hours used from your drop location to the pickup location will be added to your usage if they are different. You will be charged for extra KM if the usage exceeds the initial booking limits. Any applicable Toll taxes for the return trip (back to the pickup location) will also be applicable and need to be paid to the driver at the drop location when the trip is ended.
• If you have a preference for a route, you can suggest to the driver provided it is National or a State highway. Please note at the time of your journey, the path taken may vary due to your preference or needs or due to situations beyond our control like floods/route changes etc. All charges of Km, Toll Taxes and Parking will change accordingly based on this new route that is taken.
• ChaloCarSe reserves the right to charge the customer for any intentional or unintentional damage done to the exterior or interior of the car.
• Any discrepancies regarding bill amount will be considered within 24 hrs. of Invoice. Hence, you are requested to raise your concerns if you have one as soon as possible.
• If the fare is a one-way trip (pickup or drop), the waiting time will be free for the first 45 minutes, after which the passenger will be charged ₹100 for each hour.

Cancellations and Changes to Itinerary:-

• In case of change of plans, please cancel the booking 24 Hours in advance. This will free the car and will help other passengers avail ChaloCarSe’s services. You can cancel your booking through a phone call.
• Requests for change in the itinerary will be subject to car availability, city/location feasibility and prevailing rates. “ChaloCarSe” reserves the right to allow or disallow the changes.
• If the booking is cancelled within 6 hours of the pickup time or you do not show up at the designated pick-up location without any prior intimation given to “ChaloCarSe” the booking will be considered a NO SHOW. In such a scenario, “ChaloCarSe” reserves the right to deduct an appropriate amount up to 100% of advance payment to compensate the driver partner for his business loss. “ChaloCarSe” reserves to cancel the trip with minimum 4 Hours of advance notice in case of emergencies or external circumstances beyond “ChaloCarSe”s control. These could be local strike, bandh, curfews, natural calamities or even an unsupported pickup location.
• While we take a lot of effort to maintain our cars, a breakdown during a trip, though rare, is still a possibility. The reasons could include (but not restricted to) an accident on the road for no fault of our driver or the car developing some mechanical fault.
• In such a case, we will do our best to provide you with an alternative within the shortest possible time. In the event you decide not to wait for the alternate car or we are not able to find an alternate, we will settle for the trip completed so far as per the terms below:
• If the breakdown has happened within 100 KM of you boarding the cab, you won't be charged anything.
• If the breakdown has happened over 100 KM of you boarding the cab, you will be given a 50% discount on the km for the inconvenience caused.
• There is a thorough check done before the car is assigned for your trip. However, there are instances though rare where the AC stops working because of some mechanical snag. In such a case, you will get a discount of Rs. 1 per KM for the KM travelled without the AC. The driver will try his best to get the AC repaired as soon as possible in the trip itself.

Do’s and Don’ts during the trip :

• The booking will be for the car type selected and we do not commit to providing the preferred car model. Any of the similar car models will be provided based on availability.
• Drinking, Smoking and some other illegal activities are strictly prohibited inside the car, you are expected to ask the Driver to stop the car for you smoking.
• At the end of the trip, please check and take all your belongings with you. In case you have lost your belongings inside the vehicle, we will try our best to locate the items but are not responsible for the loss or damage.
• The driver would require periodic tea-breaks and meal-breaks, which can be coordinated directly with him. For multi day trips, while most hotels and resorts provide washrooms for Drivers, some don't. In case yours doesn't, please cooperate with the Driver to allow him to freshen up at a nearby place that is available.
• Any extra cash that you have given to the driver needs to be collected from the driver by yourself. “ChaloCarSe” will not be responsible for such reimbursements.